Sutton Benger Surgery
The Surgery, The Playing Fields, Chestnut Rd,sutton Benger, Wiltshire, SN15 4RP 28 reviewsReviews
Recently diagnosed with emphysema, and moved to Chippenham. All the doctors and staff have been brilliant, and the surgery at Sutton Benger is simply the best.
Thank you so much for leaving this review. It is most welcomed and very much appreciated. Best Wishes – Julie Taylor – Operations Manager
Visited this surgery for the first time today (usually go to Beversbrook) for a blood test, receptionist was very friendly and helpful as was the nurse I saw. On my way out, I mentioned to the receptionist that I needed to book for an ECG. She asked if I could wait 20 minutes or so because there was an available slot, which was great for me as I live a 20 minute drive away, so would save me coming back. Again, lovely nurse did the ECG and it was reviewed by the GP right away.
Great service, friendly and efficient staff - thank you to all :-)
Thank you so much for this positive review - I know that the staff at Sutton Benger will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager
Sutton Benger Surgery gave a superb service up until two or three years ago when the merge with other practices made communication almost impossible. The pandemic had little to do with the deterioration of the service and communication. It is a delight to say that there are noticeable changes and the pharmacy and admin team are great both helpful and friendly. The nurses who take bloods or review medicines are very good. Luckily, I have not had to make appointment to see a doctor, but hopefully that is now easier and one isn’t left hanging on the end of a phone
Thank you so much for this mainly positive review - I know that staff at Sutton Benger will welcome and appreciate your comments. Should you wish a more thorough one to one explanation of what patient services we can offer please email Beversbrook@nhs.net and ask for Paula to make contact, this is her area of expertise. Best wishes - Julie Taylor - Operations Manager
Just registered my mother at Sutton-benger surgery. The staff have been incredibly helpful. Dispensing/pharmacy and reception friendly and very efficient.
Thank you.
Thank you so much for this positive review - I know that staff at Sutton Benger will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager
I have been a patient at Sutton Benger Surgery for 34 years and until approx 2 years ago it was superb, but the processes put in place were very detrimental to the service delivery.It was not all down to the pandemic. It is pleasing to see that the process of making appointments at the surgery is a little easier, certainly for bloods I do not know about seeing a doctor. Although, I have not tried to make an appointment over the telephone. The receptionists and pharmacy staff are pleasant and seem able to be more flexible in their approach and help. I trust this will continue.
Dear Patient - Thank you for taking the time to write this review - the positive comments and welcomed and we are sorry to hear of some of the difficulties you have faced. As the message is anonymous I am unable to call you direct. We have a Patient Experience Lead, Paula who I know would be delighted to engage and discuss further our services and the different ways to use our online services. If you would like to email Beversbrook@nhs.net and ask for Paula to contact you I hope we will be able to assist further. With best wishes - Julie Taylor - Practice Operations Manager
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Short link to review Sutton Benger Surgery: http://iwgc.net/ejh6j